Tuesday, October 9, 2012

MEA's Second Reply

To our loyal fans and customers,

Having investigated the issue that occurred on the 6th October, 2012 at Rafik Hariri Intl. Airport - Beirut, which involved misbehavior by a MEAG (subsidiary of MEA) passenger service agent, we would like to issue the following statement.

This type of behavior represents an isolated case, and is 100% against MEA’s policy.

It does not fit within MEA’s culture, a

nd furthermore goes contrary to our training procedures.

Severe disciplinary action has been taken against the staff concerned.

Kindly rest assured that our goal is to attain the highest levels of customer satisfaction.

Yours sincerely,
The MEA Team
 

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